KNOWLEDGE BASE BUYER FAQ
Frequently asked questions
Everything buyers ask before a first order MOQ, customization, production, payment and shipping. Can't find your answer? Ask us directly; we reply within 24 hours.
MOQ & ordering
What is your minimum order quantity (MOQ)?
Custom OEM/ODM production starts at 100 pieces per color per style. In-stock wholesale styles can be ordered from 2 pieces.
Can I mix sizes within the MOQ?
Yes the 100 pieces can be split across a size curve such as S–XL or XL–5XL at no extra cost.
Can I order a test batch before custom production?
Yes. Most brands order 20 pieces of stock styles first, validate sell-through, then move winners into 100-piece branded runs.
Customization
Can you manufacture from a reference photo only?
Yes. Our ODM service develops patterns from a sketch or photo, including fabric sourcing. A counter sample is produced in 72 days for approval.
What branding options are included?
Logo print or embroidery, woven neck labels, printed care labels, hangtags and branded poly bags all available from the 100-piece MOQ.
Do you protect exclusive designs?
Yes. We sign NDAs on request and do not resell customer-exclusive designs or prints.
Production & quality
How long does production take?
Sampling 72 days; bulk production 205 days; air express to US/EU adds 5 days.
How is quality controlled?
Three checkpoints: incoming fabric inspection, inline sewing QC, and final AQL inspection with a photographed report. Third-party inspection is welcome.
What size standards do you use?
Garments are graded to US and EU size charts; plus-size styles use dedicated curve blocks for XL–5XL.
Payment & shipping
What payment methods do you accept?
T/T bank transfer, Alibaba Trade Assurance, PayPal and Wise. Standard terms: 30% deposit, 70% before shipment.
How do you ship to the US and Europe?
DHL, FedEx and UPS air express for orders under ~300kg; sea freight (LCL/FCL) with door-to-door service for larger volumes.
Who handles customs and duties?
We ship DAP by default (you handle import duties) and can quote DDP door-to-door including duties for US and most EU countries.